Terms of Service

These Terms of Service govern your use of the Digitally Baffled website at digitallybaffled.com and any services we provide to you. By accessing our website or engaging our services, you agree to be bound by these terms.

Digitally Baffled is a digital consultancy based in the United Kingdom. References to "we", "us", or "our" refer to Digitally Baffled. References to "you" or "your" refer to the individual or business accessing our website or using our services.

We may update these terms from time to time. The date at the top of this page shows when they were last revised. Continued use of our website or services after any changes constitutes acceptance of the updated terms.

You may use our website for lawful purposes only. You must not use it in any way that breaches applicable laws or regulations, is fraudulent or harmful, or infringes the rights of any third party.

You must not attempt to gain unauthorised access to any part of our website, the server on which it is hosted, or any server, computer, or database connected to it.

We reserve the right to suspend or terminate your access to our website at any time if we believe you have breached these terms.

We provide digital consultancy services including web design and development, digital marketing, IT support, data analytics, privacy and GDPR compliance, and business setup services.

The specific scope, deliverables, timeline, and fees for any engagement will be agreed in writing before work commences. These Terms of Service apply alongside any such agreement.

We reserve the right to decline any project or engagement at our discretion, without being required to provide a reason.

Our fees are agreed in advance and set out in a written proposal or contract. We will not carry out work beyond the agreed scope without your prior written approval and agreement on additional fees.

Unless otherwise agreed, invoices are due within 14 days of the invoice date. Late payment may result in work being paused until the outstanding balance is settled.

All fees are quoted exclusive of VAT unless otherwise stated. Where VAT applies, it will be added at the prevailing rate.

Upon receipt of full payment for a project, all intellectual property rights in the deliverables created specifically for you (such as website code, design assets, and written content) transfer to you.

We retain the right to use general skills, knowledge, and techniques acquired during the course of any engagement. We may also showcase completed work in our portfolio unless you request otherwise in writing.

Any third-party materials incorporated into deliverables (such as stock images, fonts, or open-source software) remain subject to their respective licences. We will inform you of any such materials and their licence terms.

We treat all information you share with us as confidential. We will not disclose your confidential information to any third party without your consent, except where required by law.

We ask that you treat any proprietary methods, pricing, or business information we share with you as confidential in return.

Confidentiality obligations do not apply to information that is already publicly available, or that we are required to disclose by law or regulation.

We provide our services with reasonable skill and care. However, we cannot guarantee that our services will always be uninterrupted, error-free, or that they will achieve any particular outcome for your business.

To the fullest extent permitted by law, our total liability to you in connection with any engagement shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

We are not liable for any indirect, consequential, or special losses, including loss of profit, loss of business, or loss of data, even if we have been advised of the possibility of such losses.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Our services may involve the use of third-party platforms, tools, or services (such as Google Workspace, social media platforms, or hosting providers). Your use of these services is subject to their own terms and conditions.

We are not responsible for the availability, performance, or terms of any third-party services, and we accept no liability for any loss or damage arising from your use of them.

Where we set up third-party accounts on your behalf, we will do so in your name and transfer full control to you. You are responsible for maintaining the security of those accounts.

Either party may terminate an engagement by giving written notice as specified in the relevant contract or proposal. In the absence of a specific notice period, 14 days' written notice is required.

Upon termination, you will pay for all work completed up to the date of termination. We will provide you with all completed deliverables and, where applicable, work in progress.

Clauses relating to intellectual property, confidentiality, and limitation of liability survive termination of any engagement.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

These terms, together with any written proposal or contract, constitute the entire agreement between us in relation to the subject matter and supersede all prior agreements and understandings.